SHIPPING POLICY

Shipping Details

Shipping plays a pivotal role in ensuring that our products reach our customers efficiently and reliably. We understand the importance of prompt delivery, especially when it comes to addressing your pets' health needs. That's why we prioritize shipping as an integral part of our service. Our streamlined shipping process ensures that your orders are processed swiftly and dispatched without delay. Whether you're restocking essential supplies or seeking relief for your pets' ailments, we recognize the urgency of receiving your products in a timely manner. Our commitment to quick delivery means that you can count on us to have your items on their way to your doorstep as soon as possible. Additionally, we take great care to package our products securely to prevent any damage during transit, ensuring that they arrive in pristine condition. We understand that your pets' well-being is paramount, and reliable shipping is essential in providing the care and support they need. With our dedication to efficient shipping, you can trust us to deliver the products you need, when you need them, so you can continue to prioritize your pets' health and happiness.

International Shipping

At this present time we are not shipping internationally. We will look into this in the future

Return Shipping

We understand that sometimes, preferences change or mistakes happen, and we're here to accommodate your needs. If you decide to return an item due to a change of mind or if you've chosen an incorrect size, we're happy to facilitate the return process. However, we kindly ask that return shipping costs for these reasons be covered by you. We strive to provide clear product information and sizing guides to assist you in making informed decisions before purchasing. Our priority is to ensure that you and your pets are satisfied with your orders, and we're committed to providing excellent customer service every step of the way. Should you have any questions or concerns about your order, please don't hesitate to reach out to our dedicated support team, and we'll be more than happy to assist you.

Damaged Goods

Wag Tail Natural take great care to package our products securely to prevent any damage during transit. However, in the unfortunate event that an item arrives damaged, we're committed to providing a seamless resolution. We stand by our products, and if any damage occurs during shipping, we will cover the cost of reshipping the item at our expense. Your satisfaction and your pets' well-being are our top priorities, and we're dedicated to ensuring that you receive your orders safely and in perfect condition.