RETURNS AND EXCHANGES
WE OFFER YOU "THE 365 SIMPLE GUARANTEE".
Our return and exchange policy is so simple, we call it "The Simple Guarantee". And no matter what, we just want you to be happy.
WHAT ITEMS ARE RETURNABLE?
"The Simple Guarantee" is just that. Simple. Any items purchased from Wag Tail Natural, within the year are returnable excluding, opened hemp products, natural care products etc, Final Sale and Bin Sale Items. And promotional items such as giveaway prizes.
(Shipping charges are non-refundable.)
HOW LONG DOES IT TAKE TO PROCESS REFUNDS?
It takes 5-7 days once we receive the return (based on your bank).
WHO PAYS FOR RETURN SHIPPING?
You are typically responsible for the return shipping cost.
VALUE ADD PROMOS
If you purchased any items and received a "Free with Purchase" product, and return all or part of your order, your refund will be for the purchase amount less the value of the free item. If a partial return is made, and your order still qualifies for the free item, you will receive a full refund for the returned item.
WHAT HAPPENS TO THE ITEMS RETURNED?
Depending on the item returned.
We will donate the item to one of our charities we support.
NEED TO MAKE A RETURN?
Im sorry to hear the item you bought is not working out for you. Please send me an email at firstname.lastname@example.org and we'll get your return taken care of.